Therapy Office

FAQ

What ages do you serve at Common Ground Psychiatry?

Our practice serves the mental health needs of adults and teens over the age of 13.

Should I choose in-office or virtual appointments?

This is entirely up to you.  Many clients prefer the ease of virtual appointments so they are able to prioritize mental health care within their busy schedule.  Others feel more comfortable talking in our quiet office overlooking the lake.  Clients appreciate knowing that if pressed for time they can convert to a virtual appointment the same day.

Once I make an appointment, what's next?

You can schedule online or by calling 704-237-0752. Look for an email with new client forms and a completely confidential 'get to know' you questionnaire.  Please submit this at least 24 hours prior to your appointment so we have maximum time to discuss your concerns during your session.  Your welcome email will answer any questions you have about next steps!

How do I start my virtual session?

When you choose a telehealth appointment you will receive an email confirmation that contains your appointment link.  The morning of the appointment you will also receive the link via text.  If you ever have trouble connecting you can link up with me via my backup telehealth site:  doxy.me/commongroundpsychiatry.  This link is available at the bottom of the home page.

Questions? Just text or call us at 704-237-0752.

Do you take insurance? 

We are pleased to be in-network with Blue Cross Blue Shield.

If you are currently insured with a different carrier we will provide you with a 'Superbill' which you are welcome to submit to your insurance company for consideration for out of network reimbursement.  Once approved they would send the reimbursement directly to you.

Do you offer therapy?

The providers at Common Ground Psychiatry are board certified in mental health and often incorporate therapy into each medication management session.  However, we strongly agree with evidence based research that shows that the BEST results come from engaging in targeted therapy for your individual situation.  If following your session we feel you would benefit from a referral we have wonderful relationships with therapy offices to help accelerate getting you the results you deserve.

I am booking a session for my teen.  How do I navigate mental health care for my child?

Upon booking you and your child will be sent separate questionnaires so that your provider can understand the teen's point of view and that of each parent/guardian. We ask that at least one adult be present for the session in order to discuss  concerns and review the proposed treatment plan at the end. We have experience partnering with co-parents, Pediatricians, and Child/Adolescent Therapists. Our goal is to advocate on behalf of your child for their improved mental wellbeing and success in life.

How do I communicate with my provider directly?

When you book an appointment you will receive a text message from SPRUCE HEALTH.  This is our HIPAA secure messaging which allows you to communicate directly and securely with your provider.  You can download the Spruce health app to your phone and quickly request refills, ask questions about the plan, or request follow up appointments.