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Frequently asked questions

Frequently asked questions

What ages do you serve at Common Ground Psychiatry?

Our practice serves the mental health needs of adults and teens over the age of 13.

If you are located near the Triangle all sessions are provided via telehealth.  If you are located in the Charlotte are you may choose telehealth or have your session in the lakeside Davidson office.

Where is your practice located?

You can schedule online or by calling 704-237-0752. Look for an email with a unique code for your New Client paperwork.  Please submit this at least 24 hours prior to your appointment so we have maximum time to discuss your concerns during your session.  

Once I make an appointment, what's next?

How do I start my virtual session?

When you choose a telehealth appointment you will receive an email confirmation that contains your appointment link.  The morning of the appointment you will also receive the link via text.  If you ever have trouble connecting you can link up with us via our backup telehealth site:    Questions? Just text or call us at 704-237-0752.

Do you take insurance? 

We are pleased to be in-network with Blue Cross Blue Shield.

If you are currently insured with a different carrier we will provide you with a 'Superbill' which you are welcome to submit to your insurance company for consideration for out of network reimbursement.  Once approved they would send the reimbursement directly to you.

Do you offer therapy?

The providers at Common Ground Psychiatry are board certified in mental health and often incorporate therapy into each medication management session.  However, we strongly agree with evidence based research that shows that the BEST results come from engaging in targeted therapy for your individual situation.  If following your session we feel you would benefit from a referral we have wonderful relationships with therapy offices to help accelerate getting you the results you deserve.

I am booking a session for my teen.  How do I navigate mental health care for my child?

Upon booking you and your child will be sent separate questionnaires so that your provider can understand the teen's point of view and that of each parent/guardian. We ask that at least one adult be present for the session in order to discuss  concerns and review the proposed treatment plan at the end. We have experience partnering with co-parents, Pediatricians, and Child/Adolescent Therapists. Our goal is to advocate on behalf of your child for their improved mental wellbeing and success in life.

How do I communicate with my provider directly?

When you book an appointment you will receive a text message from SPRUCE HEALTH.  This is our HIPAA secure messaging which allows you to communicate directly and securely with your provider.  You can download the Spruce health app to your phone and quickly request refills, ask questions about the plan, or request follow up appointments.

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